Creating More Time for Success!
6 Telephone Tips – Etiquette That’s Necessary!
Today, checking your phone on a regular basis is the new norm. We need to be connected to our email, texts, social networks, and calls. So, as a society, we carry our smart phones from the time we wake to the time we lay them on our bedside tables.
Where in the past telephones were accessible at your office desk and hung on your kitchen walls, they are now part of your day-to-day routine, making their way into board rooms, onto the golf course, and out to client dinners. Don’t get me wrong; I think the smart phone and cell phone can be fantastic productivity tools, but as they have taken increased prominence in peoples’ lives, it is imperative that a successful professional understand how to use the tool politely, as well as effectively.
Towards that end, I offer you the following smart phone/cell phone etiquette tips:
- Get permission to delve into the call. After you identify yourself, always ask “Am I calling at a bad time?” or “Is now an OK time for us to talk?” Give the person who is receiving the call the opportunity to say that you’ll need to get in touch later. After all, there’s no sense in wasting your time or the recipient’s time by launching into your reason for calling if the other party isn’t able to listen and discuss what you have to say.
- Don’t use speaker phone in public. Use speaker phone only in a private, closed space. Speaker phone was NOT intended to share your discussion with the entire office, store, or restaurant.
- Inform the caller of the audience. If you choose to use speaker phone, let the caller know that others are able to hear what they are saying. Ideally, also let the caller know who is in the room with you that can hear the conversation. The caller deserves to be aware of the audience.
- Be aware of phone location. When attending a meeting, do not place your phone between you and another person. It creates a visual barrier and, much like body language, can send the signal to the other person that you are trying to keep your distance.
- Get permission to use hold. Particularly when speaking with a customer or client, make sure they are aware of your intention to put them on hold. You don’t want the person to think you’ve simply abandoned the conversation. Ask “May I put you on hold while I look up that price?”
- Practice using mute. It happens to everyone. You’re in the middle of a very important phone call and you need to sneeze or hiccup. Clearly you don’t want to share that sound with the other caller. Make sure to use your mute option in this situation.
Each of the above suggestions demonstrates to the other party that you value your business relationship, that their time and attention is important to you. So, I encourage each of you to review the ideas and start practicing them daily as you make and receive calls.
Tuesday Tip: Use Productive Shortcuts
Use productive shortcuts. – People who claim that there are no productive shortcuts in life have been brainwashed. There are productive shortcuts for almost everything you do. Finding and using them can save you a few minutes here and there on a daily basis. On your computer, learn the keyboard shortcuts for the programs you use most often (In Word, Control C=Copy, Control X=Cut, Control V=Paste). If you can permanently delegate one of your regular tasks to someone else, do it. Is there a route to work with less traffic? I’d love to hear what your favorite shortcuts are!
Tuesday Tip: Take Control of Your Time
A single two-second distraction could cost you 15 minutes of your day! When your concentration is interrupted, it takes up to 15 minutes to get your focus back. One of the biggest productivity & time management thieves is being distracted by interruptions. Set clear boundaries and take back control of your time so you can get the important things done!
Tuesday Tip: Declutter Your Reminders
Whether you use a bulletin board, task list, or sticky notes on your computer screen, as a means of reminding yourself of upcoming tasks, spend a few minutes at the end of each day scanning through them. Remove anything outdated and arrange what is left so that you can easily see it without having to look behind other papers or notes. When you put a new item on your board or list, remove an old item.



